E-commerce Support Triage Agent
Handle order-status and returns questions, escalate the rest with context.
A small store's inbox is 80% 'where's my order' and 'how do I return this,' which are trivial but relentless, and 20% real problems that deserve a human. The owner answers all of it personally because the trivial and the serious arrive in the same queue.
Solo and small-team DTC store owners without a support hire.
A customer asks 'where's my order #1043?' The agent looks up the order, gives the tracking status, and closes the loop. When a customer says 'this arrived broken,' it gathers photos and order details, then escalates to the owner with everything already collected.
Complexity: Moderate · Support agent
A moderate build. The core loop is straightforward, but doing it reliably means real integration work, guardrails around edge cases, and testing against messy real-world inputs. Plan for a few weeks to something trustworthy, not a weekend.
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